momentum funds at work

I AM VERY DISAPOINTED BY MOMENTUM , I WAS TOLD MY BANK REJECTED THE PENSION FUND WHICH I UNDERSTOOD, THE AGENT ADVISED ME TO SEND AN EMAIL WITH A BANK STATEMNET OF A TRANSACTIONAL ACCOUNT TO CREDIT, WHICH I DID. SHE TOLD ME THAT BECOUSE EVERYTHING WITH SARS HAS BEEN DONE IT WILL TAKE 3 WORKING DAYS TO CREDIT , THAT WAS WEEKS AGO AND I AM STILL WAITING.IVE BEEN CALLING TO FOLLOW UP AND NO ONE ANSWERS UNTILL THE PHONE DROPS.I HAVE SENT AN E,AIL FOLLOWING UP AND I AHVE NOT RECIEVED A REPLY. I WOULD LIKE SOMEONE TO CONTACT ME AND ASSIST ME WITH MY PENSION FUND PAYOUT.