TS
Tshepo S

1 reviews | Active since Aug 2017

09 Aug 2017, 22:22

Momentum fund bad service

<p>I have app**** for pension fund through momentum with case number ********** 3015 in june 2017 but still to date there is no movements in terms of communication.I spoke to Solly Jele who promised to refer my case to priya for payment and still I didnt get any help because Priya said she is waiting for ex-employer to provide her with Bank details to pay extra-cash erroneously paid into the fund.I failed to understand why momentum refer me to contact ex-employer</p>

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply10 Aug 2017, 07:29
Official

Thank you for informing us of your concerns. The matter will be escalated and feedback will be provided to you shortly.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply10 Aug 2017, 09:26
Official

I understand that our Portfolio Manager has contacted you and provided you with the necessary feedback.

Please accept our most sincere apologies for the poor service which you have received.

I ensure you that the claim will receive the highest priority.

Kind Regards

Sue

TS
Tshepo S's update10 Aug 2017, 09:36
Reviewer Update

Hi

I have been contacted by Portfolio Manager(Khutso Tebele) and would like to thank you for positive turnaround time.

Looking forward to hear from you