NL
Nikita L

1 reviews | Active since Jun 2013

03 Dec 2018, 09:59

Momentum - functional impairment, more like just take my premiums and never pay out!

Momentum- where to start? Let's start by clearing up that their functional impairment policy is a load of bollox. The actual policy vs fact sheets are 110% contradicting and they will try their best to never have to pay out. Even if a doctor confirms that you are limited to activity and cannot work- it is still not enough. Being diagnosed with illnesses means absolutely nothing, they exclude whatever and whenever they feel like adding or removing terms and conditions to/from your policy and then have the nerve to say always refer to original policy. All in all, most inconsistent and absolutely useless and appalling service provider. I will do whatever it takes to make sure people DO NOT MAKE THE MISTAKE OF WASTING THEIR MONEY WITH MOMENTUM!

As their own customer service helpers would say "the policy is not meant to help you with income if you are at a loss of income as a result of being functionally impaired"...

Lets go Momentum. Its been a year I have been struggling now and I am ready to get aggressive!

Yours Truly the daughter of a functionally impaired client! Declined twice in the span of 14 years! Maybe you should state that the person needs to be knocking at deaths door to be paid out.. that would save you alot of typing effort.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Dec 2018, 10:03
Official
I am sorry to hear that your claim experience was an unfavourable one.  I have referred your posting to our claims manager who will make urgent contact with you.

 Kind regards
Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply03 Dec 2018, 14:34
Official
d day Nikita,

We hereby acknowledge receipt of your complaint dated 3 December 2018.

Kindly note that we will proceed to investigate your complaint and contact you should we need additional information.

Please allow us 2-3 working days to provide you with a formal response.

Should you wish to follow up on the progress of your complaint, you may contact Martie directly. 

We will endeavour to resolve your complaint directly with you. Once we reach a final decision, we will communicate the outcome to you. 

Should you wish to submit any additional medical information that can assist with our investigation you are welcome to submit it to ***, and myself.

Regards

Martie Labuschagne