MH
Melissa H
1 reviews | Active since Jun 2016
01 Jun 2016, 12:33
Momentum **********
<p>I wanted to join Momentum to qualify for the gym benefit. I was advised that in order to qualify for Momentum Multiply I would need to take out a policy and was further advised that a "provider funeral cover policy" would allow me to sign up for the Momentum Multiply Premier membership in order to qualify for the maximum gym benefit.I took out the required policy and I am now advised that I do not qualify for the Momentum Multiply Premier Benefit unless I increase my policy cover.This is unacceptable and I have the string of e-mails detailing confirmation from the agents.I have received no response from Momentum.</p>
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Replies (2)
Momentum (SA)'s replyOfficial
01 Jun 2016, 12:51Dear Ms Hendricks,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologize for the inconvenience. A manager will contact you shortly.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply01 Jun 2016, 12:51
Official
Dear Ms Hendricks,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologize for the inconvenience. A manager will contact you shortly.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s replyOfficial
02 Jun 2016, 11:32Dear Ms Hendricks,
I received confirmation from Suresh Moodley in our Multiply department that he did make contact with you to discuss this matter. We have made an exception to allow you to apply for Premier Multiply. Suresh has confirmed that this is in the process of being executed.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply02 Jun 2016, 11:32
Official
Dear Ms Hendricks,
I received confirmation from Suresh Moodley in our Multiply department that he did make contact with you to discuss this matter. We have made an exception to allow you to apply for Premier Multiply. Suresh has confirmed that this is in the process of being executed.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
Nicolette D'Arch