Momentum FNB Pension Reserve Allocation Fund

Good day Momentum!

First of all would like to congratulate you and your team on absolute bad service received! My mother , Mrs SMP Korff got contacted by the Momentum FNB Pension Reserve Allocation Fund and was told that there is an amount that she is getting back. Very happy about the news received we completed the form and sent it back to the PRAF(Pension Reserve Allocation Fund) with all her needed documents. When my mother phoned to follow up on the matter she was assisted by a Pinky Gqetsu at the PRAF , the lady said that she would let my mom know whats going on , some time went by and no feedback from Pinky, my mother phoned again and then Pinky told my mother that there is a issue that they can't pay the funds into her account as she and my father was sequestrated a few years back so they could not pay the funds into her account , this is where I her son come into the whole mess . My mother phoned them and asked if they could pay out the funds into my account as a third party payment , we received the forms and yet again everything was completed and ID and my bank statement was also send. Now when my mother phoned the PRAF and asked them if the payment has been done Pinky said that the forms are with HR and they need to approve it . This was said two weeks back and as of today we are still waiting for the funds to be paid , whenever my mother sends an email she doesn't get a reply or anything , its like she is being ignored .

Please sort this mess out and help my mother who is in need of the funds!