TT
Thulani T

1 reviews | Active since Sept 2009

24 May 2017, 12:08

Momentum Failing To Change A Simple Thing-Gym Membership

<p>I have really had enough with Momentum Multiply. I have wasted so much money calling them week in week out for more than a month without success. How difficult can it be to just sort out my gym membership and put me at the correct gym. Their consultants even promise to call me to give feedback and they never do. I'm paying my membership every month, for what really? I'm getting debited so much money for my gym membership yet my gym membership is reflecting at Virgin Active red. I'm missing points and savings just because of incompetence, getting my gym membership right. </p> <p>I've had enough, now when I call the consultants I have been dealing with don't even want to talk to me. I'm sure I have spoken to all the consultants at that call centre and no one is able to get my ****** gym membership right. What would it take? The next thing for me is to cancel my membership with cause I'm paying for people who cannot sort out a mere simple thing, gym membership.</p>

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply24 May 2017, 12:16
Official

Thank you for the opportunity to be of assistance to you. I have noted your frustration , and I wish to apologise for the inconvenience. A manager will contact you shortly.

Kind regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply25 May 2017, 13:51
Official

Our Multiply agent has made the necessary corrections on the Momentum system to transfer your gym membership to Little Falls.

Corporate Action Division of Virgin Active have also confirmed that the necessary correction was received on their side and that the correct Gym details will reflect at the Club tomorrow.

Please accept my apology for the delay in resolving this query.

Kind regards,

N D'Arch

TT
Thulani T's update26 May 2017, 09:26
Reviewer Update

Many thanks that this eventually got attention. Many thanks as well to one of your consultants Nonhlanhla who showed interest in this matter and even going as far as getting Virgin Active Little Falls to contact me to let me know that I can come and gym while they are still trying to fix the matter, that was really appreciated.

I just would like to point out that things shouldn't have to come this far to get the necessary attention in order to get resolved. Other consultants should can learn from what Nonhlanhla did instead of being ******** and hoping the matter will just go away.

Regards,

Thulani

Momentum (SA)
Momentum (SA)'s reply26 May 2017, 09:50
Official

Dear Thulani

We are thankful that this has now been resolved.

Have a pleasant weekend.

Regards

EdeBruyn