AM
Alina M

1 reviews | Active since Aug 2020

25 Apr 2025, 11:20

Momentum failed me

I have a critical illness cover with Momentum and after years of paying my premiums, my illness claim was declined sighting that my illness which has caused me financial distress, isn't covered by them.

Not only am i unjustly done by the institution, they have added to my struggles. My condition has requires monthly visits to the hospital and medication,due to that i had to take a demotion at work which means lesser salary meaning financial implications for me and my family.

If momentum can choose to not stop me in my time of need, i utter to imagine what it would do to my family in my demise.

I regret investing in Momentum and i wish no one else falls into their trap of putting their clients first, that's just a lie.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply25 Apr 2025, 12:33
Official
Dear Ms. Masobe,

Thank you for your post. We have referred the matter to an Escalations specialist in the Myriad department and asked them to investigate. 

The escalations agent will contact you directly for further assistance 

Kind regards,

ND