Momentum Employee Benefits

Item: Momentum (SA)
Rating: 1
Author: Ann B

I wrote a lengthy and explanatory review on Friday 12 April 2024 with regard to a query with Momentum Employee Benefits regarding the PAYE deduction from my annuity payment. I received a response shortly after that they would get a person to contact me. I have waited 48 hours (2 business days which they state is their turnaround time), and they have not responded yet.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

16 Apr 2024, 18:51

Dear Ann

The matter has been escalated to the relevant business area for urgent attention.

They will contact you as soon as possible.

Kind regards,

EdB

Momentum (SA)'s reply16 Apr 2024, 18:51

Official

Dear Ann

The matter has been escalated to the relevant business area for urgent attention.

They will contact you as soon as possible.

Kind regards,

EdB

Ann B's updateReviewer Update

17 Apr 2024, 09:48

Thank you Momentum EB for your call this morning. I apologise sincerely for my second review, as I had not seen your emailed response to me on 9 April. I am satisfied with the outcome. Kind Regards.

Ann B's update17 Apr 2024, 09:48

Reviewer Update

Thank you Momentum EB for your call this morning. I apologise sincerely for my second review, as I had not seen your emailed response to me on 9 April. I am satisfied with the outcome. Kind Regards.

Momentum (SA)'s replyOfficial

17 Apr 2024, 09:54

Dear Ann

We are glad that you have been assisted accordingly.

Kind regards

EdB

Momentum (SA)'s reply17 Apr 2024, 09:54

Official

Dear Ann

We are glad that you have been assisted accordingly.

Kind regards

EdB