Momentum Emergency Savings: Appalling Service, Privacy Breach & Pending Withdrawal Update

Shocking level of customer service I experienced from your call centre today. Within a span of less than 30 minutes, I spoke to four different agents, the first three of whom were entirely ***********.

Agent 1: Was incredibly rude, dismissive, and provided only vague responses to my queries.

Agent 2: Kept me on hold for an unreasonable amount of time simply to fetch a basic contact number and email address.

Agent 3: Provided me with an incorrect WhatsApp number. As a direct result of this negligence, I unknowingly disclosed my private and confidential information to the wrong company, resulting in a serious security breach.

I only had to endure this frustrating process because your Dragonfly department is completely unreachable during an emergency.

My primary reason for calling was simply to get an urgent update on my withdrawal. I expect a competent representative to contact me immediately with the status of my withdrawal, as well as an explanation for the unacceptable service and the compromise of my personal data.

I expect a prompt resolution to this matter.