Momentum Drags feet in paying out provident fund

I have been trying to process my provident fund withdrawal since the beginning of July, having issued the documentation in after which the company I was working for also submitted the documentation. It is now the 12 of August 2021 and I still do not have my money.

The most frustrating thing about all of this is how this company has no regard for consistent communication, every single time I call in requiring confirmation of my claim being processed I am told the person working on my account is unavailable. What should have take 15-20 business days has now gone into the second month and I need my money paid out.

This financial institution is being exceptionally ***** and I need my matter addressed and attended to as a matter of urgency considering I have adhered to their claim process and they have failed to deliver on time.