ZF
Zharina F
1 reviews | Active since Mar 2020
23 Feb 2021, 08:37
Momentum doesn't need more business
Momentum is a useless organization. I have a life policy with them and it's been more than 6 months I have been trying to get increased life cover. Their lines are always busy, staff promise to callback but never do. Oh well, I am going to cancel my policy and take the business elsewhere if they don't want it.
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Replies (2)
Momentum (SA)'s replyOfficial
23 Feb 2021, 10:43I am truly sorry that you have been struggling to get hold of our contact center. I can assure you of their commitment to provide excellent service.
I notice that you contacted us on 27 January 2021 requesting that we contact you in order to amend your policy. Our contact center agents were unfortunately unsuccessful in reaching you telephonically the following day and a voicemail message was left. Thereafter we also responded to your e-mail, requesting additional information. Regrettably we didn't receive a response from you with information on the changes you wanted to make on your existing policy.
You contacted us again on 4 February 2021 providing the details of the amendment you require. We confirmed that an alteration quotation would be e-mailed to you and it would appear as if you may not have received the quotation per e-mail. We are truly sorry for this and we will provide you with an alteration quotation shortly.
Kind regards
CK
I notice that you contacted us on 27 January 2021 requesting that we contact you in order to amend your policy. Our contact center agents were unfortunately unsuccessful in reaching you telephonically the following day and a voicemail message was left. Thereafter we also responded to your e-mail, requesting additional information. Regrettably we didn't receive a response from you with information on the changes you wanted to make on your existing policy.
You contacted us again on 4 February 2021 providing the details of the amendment you require. We confirmed that an alteration quotation would be e-mailed to you and it would appear as if you may not have received the quotation per e-mail. We are truly sorry for this and we will provide you with an alteration quotation shortly.
Kind regards
CK
Momentum (SA)'s reply23 Feb 2021, 10:43
Official
I am truly sorry that you have been struggling to get hold of our contact center. I can assure you of their commitment to provide excellent service.
I notice that you contacted us on 27 January 2021 requesting that we contact you in order to amend your policy. Our contact center agents were unfortunately unsuccessful in reaching you telephonically the following day and a voicemail message was left. Thereafter we also responded to your e-mail, requesting additional information. Regrettably we didn't receive a response from you with information on the changes you wanted to make on your existing policy.
You contacted us again on 4 February 2021 providing the details of the amendment you require. We confirmed that an alteration quotation would be e-mailed to you and it would appear as if you may not have received the quotation per e-mail. We are truly sorry for this and we will provide you with an alteration quotation shortly.
Kind regards
CK
I notice that you contacted us on 27 January 2021 requesting that we contact you in order to amend your policy. Our contact center agents were unfortunately unsuccessful in reaching you telephonically the following day and a voicemail message was left. Thereafter we also responded to your e-mail, requesting additional information. Regrettably we didn't receive a response from you with information on the changes you wanted to make on your existing policy.
You contacted us again on 4 February 2021 providing the details of the amendment you require. We confirmed that an alteration quotation would be e-mailed to you and it would appear as if you may not have received the quotation per e-mail. We are truly sorry for this and we will provide you with an alteration quotation shortly.
Kind regards
CK
Momentum (SA)'s replyOfficial
23 Feb 2021, 11:38I received confirmation that the alteration quotation has now been e-mailed to you as well as the alteration request form. Please inform me should you not receive it.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply23 Feb 2021, 11:38
Official
I received confirmation that the alteration quotation has now been e-mailed to you as well as the alteration request form. Please inform me should you not receive it.
Kind regards
CK
Kind regards
CK