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Derick V

1 reviews | Active since Jan 2017

02 Mar 2026, 12:27

Momentum does not reply to queries only complaints

My client profile got blocked and I have been trying to have it resolved for over a week. I keep getting automated responses. No one has attended to my query all I get are just empty promises that it will get resolved but no one is assisting me

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply02 Mar 2026, 12:57
Official
Dear Derick,

Thank you for reaching out to us. We appreciate your feedback and apologise for the inconvenience caused.

Please provide us with your identity number so that we can refer the matter to the correct department for assistance.

Thank you
Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply02 Mar 2026, 13:26
Official
Thank you for the feedback, Derick we have referred the matter to the fund manager.

 
DV
Derick V's update02 Mar 2026, 13:43
Reviewer Update
Can someone call me once resolved
Momentum (SA)
Momentum (SA)'s reply02 Mar 2026, 13:58
Official
Dear Derick,

We are unable to trace your profile on the Life division side. Can you please confirm to which division in the company your profile is link to for example, Myriad, Wealth, Health, Short term etc.

Thank you
DV
Derick V's update02 Mar 2026, 14:04
Reviewer Update
This is for my provident fund