Momentum does not inform clients

Been trying to get my pension money transferred to another company, filled in the forms, the new company said they do not provide account details to clients. Momentum is supposed to contact them for the account details. They didn't do that, they rejected my application and did not inform me. I have sent multiple emails asking about what is happening to my request for transfer with no response, they rejected my forms (even though they knew the onus was on Momentum to contact for the account number) and never informed me, that was almost 2 weeks ago! Does anyone work there or do they just reject forms and not bother to tell the clients?