Momentum does not get back to its clients

I write this review on behalf of my mother whom we have been assisting in contacting Momentum. We have tried to call but no one answers the phone, we have sent emails as well but no response to those either. We called this number ***as well as ***. My mother has been receiving her disability grant from Momentum for over 20 years and we have not experienced such bad service before. We have also request many times to have my mom's payslips emailed instead of being sent via the post. We gave up that fight but now my mom desperately needs her payslip for her annual medical aid premium review and we cannot get through to Momentum at all. And now because of this my mother is paying double the amount she is supposed to pay as we are still tryin to get her latest payslip.