Momentum does not care about loyal clients!

I've been a client of Momentum life for 11 yrs, had no complaints and no compliments, cause I never heard a peep from them. Yes my email address changed, which I tried to update on their useless online portal, with no luck. Tried to contact my sales rep--- that would always be there for me-- cause he gets a cut of my premium every month.,. Guess what momentum cant help me cause my rep doesn't work there anymore? ( but he is still my active noted rep on the-useless- online portal) all i want to do, after 11 years of no missed premiums.. is cancel the policy. You would think they would try to reqoute this loyal client, but no, they also wont cancel my policy, as my email address is not current. Now, I have to update my details by filling in a form, submitting it with my ID and see if they will let me cancel my policy. I understand why people dont follow processes and just stop their debit orders. This is a joke.