Momentum does not care

I submitted a claim on 22 November and till now my benefit has not been paid to me. I send follow ups and in December a person named Thembani Mkhize said that they need the ID copy and bank statement to process the payment. I had submitted these documents before so I submitted them again. Today it is the 29th of January 2025 so it is more than 2 months while Momentum promises their clients that they will pay within 22 days.