1 reviews | Active since Dec 2024
Momentum does not care
I have a retirement fund through my previous employer. My forms for withdrawal were submitted on the 24th of October 2024. It was said that my claim would be finalized within a period of 26 working days. Since the 20th of November I have sent numerous mails trying to track my claim. I received a mail on the 6th of December stating my claim were only escalated the 20th of November and now I have to wait another 26 working days. It is now the 20th of December still no payout. when I phoned Momentum on the 18th of December the lady, I spoke to said that my claim will only be paid out next year. I am totally unhappy and this is totally unacceptable. What they say and what is done is two very different things. Christmas is in 5 days and what do I give my children when I bargained on the money, they said will take 26 days. Now it's almost 2 months no payout. People should be careful trusting that momentum is for the people when clearly, they just don't care.
if my money is not paid out before Christmas i will be taking it to the Ombudsman since they dis not pay out my claim in the timeframe they said.
Thank you for your post. We have redirected the post to the Fund Administrator in the Employee Benefits department and requested that they contact you to assist you directly.
Regards,
ND
Thank you for your post. We have redirected the post to the Fund Administrator in the Employee Benefits department and requested that they contact you to assist you directly.
Regards,
ND
Well look at where we are now 30 December still no payout and how convienent Momemntum is now closed until January.
This is totally unacceptable, I mean how can a Momentum agent promise me my payment will be finalised after waiting for 2 months where according to them it was suppose to take 26 working days.
Not only did they keep telling stories and now they are lying to their customers.
Momentum should not be trusted , they are making promises they clearly cant keep and in the process they are lying to their customers!!!
PEOPLE AND BUSINESSES BEWARE!!!
Well look at where we are now 30 December still no payout and how convienent Momemntum is now closed until January.
This is totally unacceptable, I mean how can a Momentum agent promise me my payment will be finalised after waiting for 2 months where according to them it was suppose to take 26 working days.
Not only did they keep telling stories and now they are lying to their customers.
Momentum should not be trusted , they are making promises they clearly cant keep and in the process they are lying to their customers!!!
PEOPLE AND BUSINESSES BEWARE!!!
Your comment has been referred to employee benefits department.
Your comment has been referred to employee benefits department.