Momentum does not care

My father passed away three months ago after a long illness. He had a funeral policy that was taken out many years before with Momentum. As things were getting worse, my mom checked that everything was in order and that she was listed as the beneficiary. She was told that everything was in order. When he died, it turned out that Momentum had never listed my mom as the beneficiary. Now, the policy can't pay out until the Master of the High Court has appointed an executor. The Master has still not done so and there is no resolution in sight. Meanwhile, my mom has to suffer with the significant debt of paying for a funeral that should have been covered. She is not in a financial position to carry this. Despite many, many attempts to get information from Momentum about what went wrong and what they plan to do about it, we have not had a solution. It seems they were only interested in taking her premium each month. This is truly pathetic service.