Momentum do you know what customer service is

I have been trying since 11 September to withdraw funds from my 2 investments. I submit it on my online profile. Get a message that the request has been deleted. No explanation. Try and change my surname to my new married name and my online profile does not show my portfolio. Go to get help and ask for my profile to be linked. Get confirmation that my surname was changed on 1 investment, received confirmation and a statement in my new married surname. Get a mail back from get help saying send id and marriage certificate. Just going round and round the same bush. Submittal complaint on their web page 4 working days later no reply. Momentum you guys know how to disappoint. Did same exercise with Coronation. Got paid and spent the money already and with Momentum I have gone backwards. Every time submitting something get a mail sauing wait up to 7 days and when the eeply comes another dissapointment. Cant use common sense. Too much hassle to pick up a phone or look at anytjing on my profile NO JOY. And from your complaints on your website. YOU JUST DONT CARE. Will move my portfolio to Coronation. They seem to know what they are doing. IM TIRED of your incompetence!!!!