Momentum disgusting service. Do not use momentum

Its been 4 years. Since my mother passed away. There is a policy to be paid out that was sepose to take 4-6 weeks. Were going on more than 4 years. I don't get feedback. I don't get answers to why so long. When I call in. I was told by two separate people that the policy number doesn't mactch my moms id and employee number.

Completely disgusted in service thats non existent.