Momentum disgusting service causes people to loose their polocy

Item: Momentum (SA)
Rating: 1
Author: Asha H

We have a life policy with momentum and we have spoken to numerous consultant who are so useless and they don't even care about customers. We been to the branch in Cornubia and they are of no help. We have been paying cash for years, they are running a debit order from a bank account which has no transactions, due them debiting that account We now owe the bank R1000 fees for something that is not even our fault. To top it they now saying g the policy is in arrears of R1950 which we have to pay including the current premium. This is absolutely ridiculous. Too take our money momentum is very fast but to honour or assist consumers they are admant. Their product as well as service is disgusting I would not recommend anyone.

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

12 May 2025, 13:21

Dear Mrs. Harilall,

Thank you for your post. We are unable to trace the policy in question as no information was provided. Please can you respond via the "Private Reply" function and provide the correct Momentum policy number, so that we can investigate further.

If we do not receive this information, we are unable to assist further.

Regards,

ND

Momentum (SA)'s reply12 May 2025, 13:21

Official

Momentum (SA)'s replyOfficial

12 May 2025, 14:13

Dear Mrs. Harilall,

Thank you for your feedback. We have referred the matter to the Myriad department for further investigation and assistance.

Regards,

ND

Momentum (SA)'s reply12 May 2025, 14:13

Official

Dear Mrs. Harilall,

Thank you for your feedback. We have referred the matter to the Myriad department for further investigation and assistance.

Regards,

ND

Asha H's updateReviewer Update

13 May 2025, 16:20

After reviewing this momentum comes back to state that the only method is debit order and the policy must be paid in advance. The fact that we are paying cash every month we still owe R1900 for the debit order. They will not even waiver thoose fees. All they care about is making money and than causing people to loose their hard earned money. They are draining us out and don't even care we are still incurring bank charges due to them. As per the policy wording there is no mention of the policy only being paid by debit. This company is pathetic to deal with.

Asha H's update13 May 2025, 16:20

Reviewer Update

Momentum (SA)'s replyOfficial

14 May 2025, 09:21

Dear Mrs Harilall

We take note of your concerns and frustrations regarding this matter. The matter is receiving urgent attention, and we will come back to you with a solution.

Regards

Momentum (SA)'s reply14 May 2025, 09:21

Official

Dear Mrs Harilall

We take note of your concerns and frustrations regarding this matter. The matter is receiving urgent attention, and we will come back to you with a solution.

Regards