1 reviews | Active since Sept 2018
Momentum Disappoints !
Contact Centre line does not transfer me to an agent - becomes engaged after waiting for 8-10 minutes (5 Attempts/3 days - Wed, Friday and Monday). My Senior Financial Adviser does not respond to e-mail requests despite a few attempts to contact him (@ Momentum Head office in Centurion) - I have 4 policies with Momentum and am seriously considering cancelling them. In this day and age , client service organisations should take these services very seriously - there are many other investment options out there if you do not value my business.
We would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards,
N D'Arch
We would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards,
N D'Arch
Dear Mr Frost,
Subsequent to our telephone conversation, Eric Windell confirmed that he has made contact with you this morning and is in the process of providing you with the relevant information in order for you to make an informed decision on a way forward.
Mr Windell has assured me that he will ensure that your query is attended to, however if you are still experiencing difficulty, you are welcome to contact me directly via the contact details provided in my earlier email, should you need to escalate the matter again.
Kind regards,
Nicolette D'Arch
Dear Mr Frost,
Subsequent to our telephone conversation, Eric Windell confirmed that he has made contact with you this morning and is in the process of providing you with the relevant information in order for you to make an informed decision on a way forward.
Mr Windell has assured me that he will ensure that your query is attended to, however if you are still experiencing difficulty, you are welcome to contact me directly via the contact details provided in my earlier email, should you need to escalate the matter again.
Kind regards,
Nicolette D'Arch