CL
Christopher L
1 reviews | Active since Oct 2017
14 Jan 2022, 08:40
Momentum Digital platforms are problematic
I have been trying to get viability of my investments with Momentum. I am able to log into my profile but there is nothing link to my profile. I have raised this issue with Momentum 2 months ago and it has still has not been resolved. I am starting to doubt keeping me money with a company that is not transparent.
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
14 Jan 2022, 14:41Your posting has been noted and we will be in contact with you as soon as possible. Please allow us the opportunity to investigate your concerns.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply14 Jan 2022, 14:41
Official
Your posting has been noted and we will be in contact with you as soon as possible. Please allow us the opportunity to investigate your concerns.
Kind regards
CK
Kind regards
CK
CL
Christopher L's updateReviewer Update
14 Jan 2022, 19:41Good day
Yes that's actually the problem. Why is my other items not appearing
I am even more concerned that you guys don't know what products I have with you. Everything linked to my ID should be appearing. This shows you guys don't understand your customers.
Yes that's actually the problem. Why is my other items not appearing
I am even more concerned that you guys don't know what products I have with you. Everything linked to my ID should be appearing. This shows you guys don't understand your customers.
CL
Christopher L's update14 Jan 2022, 19:41
Reviewer Update
Good day
Yes that's actually the problem. Why is my other items not appearing
I am even more concerned that you guys don't know what products I have with you. Everything linked to my ID should be appearing. This shows you guys don't understand your customers.
Yes that's actually the problem. Why is my other items not appearing
I am even more concerned that you guys don't know what products I have with you. Everything linked to my ID should be appearing. This shows you guys don't understand your customers.
Momentum (SA)'s replyOfficial
14 Jan 2022, 19:57We are committed to resolving your concerns as quickly as possible and hence busy investigating. However, I only have access on certain of our business units records and cannot currently trace any additional policies / contracts / investments on the system's I have access to. Therefore I requested that you confirm what other policies / contracts / investments to you have with Momentum so that our website support can link them. You may add the required information as additional information on this posting or alternatively post it as a private reply on this posting.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply14 Jan 2022, 19:57
Official
We are committed to resolving your concerns as quickly as possible and hence busy investigating. However, I only have access on certain of our business units records and cannot currently trace any additional policies / contracts / investments on the system's I have access to. Therefore I requested that you confirm what other policies / contracts / investments to you have with Momentum so that our website support can link them. You may add the required information as additional information on this posting or alternatively post it as a private reply on this posting.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
17 Jan 2022, 09:10Thank you for the information provided, I referred it back to our online website support for their urgent attention. As soon as I receive feedback on this case, I will provide you with feedback.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply17 Jan 2022, 09:10
Official
Thank you for the information provided, I referred it back to our online website support for their urgent attention. As soon as I receive feedback on this case, I will provide you with feedback.
Kind regards
CK
Kind regards
CK
CL
Christopher L's updateReviewer Update
17 Jan 2022, 09:16Thank you
CL
Christopher L's update17 Jan 2022, 09:16
Reviewer Update
Thank you
CL
Christopher L's updateReviewer Update
18 Jan 2022, 12:47Thank you for the assistance. It is visable now. If only the departments did their job when the portfolio was activated.
CL
Christopher L's update18 Jan 2022, 12:47
Reviewer Update
Thank you for the assistance. It is visable now. If only the departments did their job when the portfolio was activated.
Momentum (SA)'s replyOfficial
18 Jan 2022, 13:32I am glad that your concerns have now been resolved.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply18 Jan 2022, 13:32
Official
I am glad that your concerns have now been resolved.
Kind regards
CK
Kind regards
CK