JZ
Jabu Z
1 reviews | Active since Dec 2016
12 Apr 2020, 13:32
Momentum Demanding Reinstatement Fee but refusing to Reinstate the Life Cover
Its been more than two months since I have app**** for reinstatement of my policy and submitted myself for their medical test, subsequent to that I was required to pay the reinstatement fee and I obliged, then was told I need to submit debit order instruction I also did as required. My Financial Advisor confirmed that I have furnished them with all the required information but to this day my cover is still not reinstated and as a result I'm being exposed to a risk of not being covered
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
13 Apr 2020, 21:19Dear Jabu
Please accept my apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that the matter will receive urgent attention and you will be contacted tomorrow.
Kind Regards
Floraine van Buuren
Please accept my apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that the matter will receive urgent attention and you will be contacted tomorrow.
Kind Regards
Floraine van Buuren
Momentum (SA)'s reply13 Apr 2020, 21:19
Official
Dear Jabu
Please accept my apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that the matter will receive urgent attention and you will be contacted tomorrow.
Kind Regards
Floraine van Buuren
Please accept my apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that the matter will receive urgent attention and you will be contacted tomorrow.
Kind Regards
Floraine van Buuren
Momentum (SA)'s replyOfficial
14 Apr 2020, 12:15I may confirm that the policy and the risk cover provided by the policy has now been reinstated. A letter as confirmation of the reinstatement will be issued shortly.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply14 Apr 2020, 12:15
Official
I may confirm that the policy and the risk cover provided by the policy has now been reinstated. A letter as confirmation of the reinstatement will be issued shortly.
Kind regards
CK
Kind regards
CK