Momentum- Delays your journey to success

It's been such a frustrating and traumatic experience dealing with the Momentum eJoburg fund over the last few weeks. My brothers and I unexpectedly lost our mom in June 2020 and trying to sort out her pension fund has been a nightmare. Delays from her employer in giving documents to Momentum and the eerie silence from Momentum has been deafening. We always have to be the ones following up to find out what is happening.

My brothers and I received election forms from Momentum on 6 January 2021 and returned them by 8 January 2021 to the company. We thought payment would have been processed in a timely manner but we are still waiting in vain. Every Monday at 9:30 am there have been document requests. Why would the payment be confirmed without the requisite documents being in Momentum's hand?

When I spoke to the administrator I was told they're awaiting authorization of the payment. Why does authorization take a month when it's supposed to be 1-2 days?? The interest generated over the month should be paid to us as well. I need written confirmation that it will be paid.

Your motto is 'Here for your journey to success' but why would you put so many obstacles in the success my mother envisioned for her children and grandchildren? As a result of this delay, my brother cannot register for university to realize his success in life. Shame on you Momentum!!