1 reviews | Active since Mar 2014
Momentum delays in processing death claim
<p>We have lodged a death claim with Momentum for policy ********** 5988 and it has been been 3 weeks following up with them regarding the payout they never give us feedback except for saying the matter is sitting with an assesor and they will notify the assessor. Despite numerous calls it has been three weeks of following up and no assistance, no explanation. It is very frustating! Please assist.</p>
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and we will be in contact with you shortly to assist further.
Kind regards
C Klopper
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and we will be in contact with you shortly to assist further.
Kind regards
C Klopper
I am pleased to inform you that this death claim has now been finalised and payment made today. The funds should be available in the beneficiaries bank accounts 12:00 tonight. A confirmation letter has been sent to the FNB representative.
I'm truly sorry for the delayed processing of this claim and limited correspondence as well as the frustration and inconvenience caused due to this delay.
Kind regards
C Klopper
I am pleased to inform you that this death claim has now been finalised and payment made today. The funds should be available in the beneficiaries bank accounts 12:00 tonight. A confirmation letter has been sent to the FNB representative.
I'm truly sorry for the delayed processing of this claim and limited correspondence as well as the frustration and inconvenience caused due to this delay.
Kind regards
C Klopper