lL
lynette L

1 reviews | Active since Dec 2016

12 Dec 2016, 09:27

Momentum Declined claim

<p>My husband went to Thailand in October 2016 and suffered a mild heart attack and had 2 stents put in.</p> <p>We have a policy which is supposed to cover for Core critical Ilness Cover( Dread disease)</p> <p>He had a procedure of Angioplasty 7 years ago and this would be the second procedure.</p> <p>The policy states . We limit the claims to two procedure under PTCA (Percutaneous Transluminal Angioplasty)</p> <p>I phoned to ask what is happening as I have heard nothing and they told me verbally that the claim was declined du to the fact that he had claimed previously. I then sent them the wording of the policy and was sent an e-mail that they wouldd look into this.</p> <p>When phoning again on the 12 December 2016 the lady told me it was declined and they would get back to me.</p> <p>It is very disturbing to say the least when you have to pay month in and month out for a policy which costs in excess of R 2500 per month and the minute there is a claim they will find any excuse why they should not pay out.</p>

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply12 Dec 2016, 09:53
Official

Thank you for informing us of your concerns. We will investigate and provide you with feedback shortly.

Kind regards

C Klopper

Momentum (SA)
Momentum (SA)'s reply13 Dec 2016, 09:42
Official

Comprehensive feedback was provided via e-mail correspondence.

Kind regards

C Klopper

lL
lynette L's update13 Dec 2016, 13:27
Reviewer Update

I have not received any e-mail. What e-mail address was used.

Please cc me in on the email, **********

Momentum (SA)
Momentum (SA)'s reply13 Dec 2016, 14:00
Official

The e-mail correspondence was sent to your e-mail address noted under your HelloPeter profile. I have since forwarded the e-mail correspondence to you again, kindly confirm receipt.

Kind regards

C Klopper