Momentum Deceased Estate Administration Department Hellish Experience

Momentum Deceased Estate Administration is the department that is responsible for dealing with my late dad's estate.

It has been a nightmare from the start. We started working with them on 28 September 2021. Before we started with the process, we kindly requested that the estate be moved to someone in our city instead of working with someone in Gauteng. Momentum assured us that with the advent of technology (Microsoft Teams, email, phones, etc.) that would not be necessary.

We obliged and continued business with them on the said platforms.

We've been couriering documents up and down and have been on countless email messages and to a lesser extent telephone calls. We've paid 2 shortfalls amounts and have been promised one update per month of how we are moving with the process.

This is our hellish experience: We don't get monthly updates, if we don't make contact with Momentum and their 3rd party partners, we don't get any updates at all.

People from Momentum don't reply on your complaints and when they do, they make it seem as if you are the reason for the process taking so long.

We were promised a process of 12 months... we are currently close to the 48 month mark.

The end is still not within site.

Please stay clear of these guys, as firstly you dealing with the loss of a lost one, so you want the process to be swift and not linger on... Like I said a promised 12-month process is now about to reach 48-months Extremely Poor (1/2 a star rating)