Momentum Customer Service is Pathetic

Absolutely pathetic service. My husband is trying g to withdraw his pension fund after losing his job. Momentum's service can only be described as PATHETIC. You wait weeks for a ewply on an email. When the reply comes, the feedback is flimsy, vague and incomplete. You can not reply to the same person, so you wait again for ages after replying to an email from them...only to speak to someone entirely different who doesn't know what's going on. Calling them is a joke. They also won't call you back. In fact, they'll NEVER call you. You won't know what the status is or if there is a query unless YOU CALL THEM. There Consultants are unskilled and rude. Pathetic!!!!!!!! Shame on you Momentum. You are truly doing a disservice to many people who didn't even choose your services - employers have flocked to you because YOU'RE CHEAP. AND THE CHEAP SHOWS!!! You are NO match for Old Mutual or Discovery in terms of service. I never recommend you or use you for ANYTHING again by choice. Pathetic.