LP
Laghlan P
1 reviews | Active since Sept 2019
20 Jul 2021, 15:27
Momentum customer service dismal
So I sent an email to query an irregular deduction taken from my account by Momentum, and two weeks later I'm still waiting for an explanation. Received an email saying they are looking into it, and then nothing. Nice guys, seems like time to jump ship before you flounder. Pity, you started with such promise, and going downhill since.
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Momentum (SA)'s replyOfficial
20 Jul 2021, 16:04Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply20 Jul 2021, 16:04
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK