AS
Akhona S
1 reviews | Active since Nov 2024
07 Nov 2024, 11:24
momentum customer service
Dear Momentum,
I am frustrated by the extended delay in processing my family's death claim, which has been pending for weeks with no meaningful updates despite multiple follow-ups. The lack of communication is causing distress among the beneficiaries.
We request an urgent update on the status of the claim and a clear timeline for resolution. We expect prompt attention to this matter and a response as soon as possible.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
07 Nov 2024, 11:32Dear Akhona,
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require the policy number or identity number of the policyholder or member.
Thank you
Kind regards
NH
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require the policy number or identity number of the policyholder or member.
Thank you
Kind regards
NH
Momentum (SA)'s reply07 Nov 2024, 11:32
Official
Dear Akhona,
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require the policy number or identity number of the policyholder or member.
Thank you
Kind regards
NH
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require the policy number or identity number of the policyholder or member.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
07 Nov 2024, 11:56Thank you, we will escalate the request to the management team in death claims.
Momentum (SA)'s reply07 Nov 2024, 11:56
Official
Thank you, we will escalate the request to the management team in death claims.
AS
Akhona S's updateReviewer Update
07 Nov 2024, 11:57thank you
AS
Akhona S's update07 Nov 2024, 11:57
Reviewer Update
thank you