MOMENTUM-CRITICAL ILLNESS CLAIM UNREASONABLE DELAYS AND STALLING OF CLAIM!

I have a critical illness claim from September 2025 and I have had the worst experience ever with Momentum if I could move over to any other company I would do so in a heartbeat. The lump sum claims department is inefficient and they delay ...stall and shift blame unnecessary. I have sent complaints through via email and still no concrete feedback....I'm going to submit my official complaint to Ombudsman today , I have had enough with these delays . It seems as if they are ever ready to write up policies but refuse and stall to pay ....its not fair especially that I have had this policy for 20years this year. Absolutely pathetic.......I regret doing business with Momentum