Momentum Corporate: Retirement Fund

I am beyond frustrated with the service i have been fmgetting from Momentum Corporate: Retirement Fund, my employee made a claim on my behalf last year November and when i called in i was assisted by the lady "wont mention her name" and she adviced me that they are still waiting for the last contribution from my employer and it will be processed from the beginning of December 2024, i have been waiting since then till today and what frustrates me more is that there is no communication or whatsoever until i call them back to check how far is the claim, i do not call them back , i do not get form of communication. Everytime i call i will be told that it is still with the Administrator or the Approver to finalise, and for that also i don't get anything from that Administrator or Appprover to advice what could be the delay of the claim unless i call them back to check. So i am very disappointed and disgusted by the poor service i have been receiving from Momentum,they are not taking me serious these guys, they will be sending me a form to fill in and do not know how many times i did that and till today nothing has happened, really i am tired because no one is evem advising how long is it going to take or what is shot from my side, i am very disapppointed as it has been 2months already of waiting