Momentum Corporate bad service

Good day

I am writing this with a heavy heart as I have received nothing but bad service from the Momentum Corporate: Firstrand retirement fund group . I placed a claim for the rest of my best funds in October on 23 and everyday when I would call I would get cold transferred from department to department or when Lauren would answer she would promise me that it would be done and it would only to find out that she is the one handling but she hasn’t processed it or Jamie -Leigh promising me on email that it would be done till today nothing and they are making me feel like I am a nuisance when I do call.

Being unemployed and having to lose out on an investment deal that you needed hurts and is not pap and vlies as I needed this for my family and children who will now have nothing for Christmas.

All I asked for was to be contacted and kept updated on what’s going on but still that hasn’t been done ,I honestly regret leaving my investment with Momentum now.