cT
cedric T
1 reviews | Active since May 2015
16 Feb 2026, 13:52
Momentum contact difficulties
I UNFORTUNATELY have multiple products (life, disability, medical, etc.) products with Momentum. Trying to contact them to address issues across these products is not possible. There is NO SINGLE POINT OF contact. So, you have to contact different divisions for each product. Seriously inconvenient.
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Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
16 Feb 2026, 14:23Dear Cedric,
Thank you for sharing your concerns. We appreciate your feedback, and I sincerely regret the inconvenience you have experienced when trying to resolve queries across your various Momentum products. Momentum’s product offering spans several specialised divisions, including Life Insurance, Disability Benefits, Medical Aid, and other financial solutions. Each of these areas is supported by dedicated service teams who are fully trained and equipped with in‑depth knowledge of their specific products. This structure ensures that all information provided to clients is accurate, compliant, and aligned with the technical requirements of each product. To support you more effectively, you are always welcome to contact your financial planner, who is well positioned to assist with all your Momentum‑related enquiries across products. Your financial planner can provide a holistic view of your portfolio and help streamline communication with the different divisions. Thank you once again for bringing this to our attention. We remain committed to improving the convenience and quality of our service.
Kind regards
NH
Thank you for sharing your concerns. We appreciate your feedback, and I sincerely regret the inconvenience you have experienced when trying to resolve queries across your various Momentum products. Momentum’s product offering spans several specialised divisions, including Life Insurance, Disability Benefits, Medical Aid, and other financial solutions. Each of these areas is supported by dedicated service teams who are fully trained and equipped with in‑depth knowledge of their specific products. This structure ensures that all information provided to clients is accurate, compliant, and aligned with the technical requirements of each product. To support you more effectively, you are always welcome to contact your financial planner, who is well positioned to assist with all your Momentum‑related enquiries across products. Your financial planner can provide a holistic view of your portfolio and help streamline communication with the different divisions. Thank you once again for bringing this to our attention. We remain committed to improving the convenience and quality of our service.
Kind regards
NH
Momentum (SA)'s reply16 Feb 2026, 14:23
Official
Dear Cedric,
Thank you for sharing your concerns. We appreciate your feedback, and I sincerely regret the inconvenience you have experienced when trying to resolve queries across your various Momentum products. Momentum’s product offering spans several specialised divisions, including Life Insurance, Disability Benefits, Medical Aid, and other financial solutions. Each of these areas is supported by dedicated service teams who are fully trained and equipped with in‑depth knowledge of their specific products. This structure ensures that all information provided to clients is accurate, compliant, and aligned with the technical requirements of each product. To support you more effectively, you are always welcome to contact your financial planner, who is well positioned to assist with all your Momentum‑related enquiries across products. Your financial planner can provide a holistic view of your portfolio and help streamline communication with the different divisions. Thank you once again for bringing this to our attention. We remain committed to improving the convenience and quality of our service.
Kind regards
NH
Thank you for sharing your concerns. We appreciate your feedback, and I sincerely regret the inconvenience you have experienced when trying to resolve queries across your various Momentum products. Momentum’s product offering spans several specialised divisions, including Life Insurance, Disability Benefits, Medical Aid, and other financial solutions. Each of these areas is supported by dedicated service teams who are fully trained and equipped with in‑depth knowledge of their specific products. This structure ensures that all information provided to clients is accurate, compliant, and aligned with the technical requirements of each product. To support you more effectively, you are always welcome to contact your financial planner, who is well positioned to assist with all your Momentum‑related enquiries across products. Your financial planner can provide a holistic view of your portfolio and help streamline communication with the different divisions. Thank you once again for bringing this to our attention. We remain committed to improving the convenience and quality of our service.
Kind regards
NH
cT
cedric T's updateReviewer Update
16 Feb 2026, 14:28My financial planner and I are unsure what products are provided by Momentum. She appears to be less cooperative since I moved my pension/IRA to another firm (because of your high fees). You might consider a central contact point to at least route queries. How simple would that be?
cT
cedric T's update16 Feb 2026, 14:28
Reviewer Update
My financial planner and I are unsure what products are provided by Momentum. She appears to be less cooperative since I moved my pension/IRA to another firm (because of your high fees). You might consider a central contact point to at least route queries. How simple would that be?
Momentum (SA)'s replyOfficial
16 Feb 2026, 14:48Thank you for your feedback, please feel free to share the details you require, and we will gladly arrange for a specialist from the relevant area to contact you.
Momentum (SA)'s reply16 Feb 2026, 14:48
Official
Thank you for your feedback, please feel free to share the details you require, and we will gladly arrange for a specialist from the relevant area to contact you.
Momentum (SA)'s replyOfficial
16 Feb 2026, 15:20Thank you we will escalate your enquiry to the Myriad management team for further assistance.
Momentum (SA)'s reply16 Feb 2026, 15:20
Official
Thank you we will escalate your enquiry to the Myriad management team for further assistance.