Momentum complain

I'm still waiting to receive feedback from Momentum after Anele Tofile promised that my pension fund money would be in my account by April 30th. I haven't received anything, nor any communication about the delay. Momentum doesn't seem to be taking clients seriously. I'm really unsure what's going on. Can I please get my money by the end of the week? I urgently need it to pay people, as they're constantly calling me for their money. I'm frustrated that you're holding onto my funds. Please pay me as soon as possible - I really need the money. I wonder if the CEO is aware of this issue and if any executive is addressing it. It's disappointing that there's no communication about delays. We're clients, not just numbers, and deserve some understanding. Please, just pay me my money. I want my money!On Tue, 22 Apr 2025 at 11:58, Anele Tofile <***> wrote: Good day Thabang,

Thank you for the enquiry, I am writing this email as the confirmation of receipt of your escalated complaint. Your claim has been referred to management for review and urgent processing

Apologies for the disappointing experience you had with us,, I can tell from the message sent that the situation has caused frustration in your end, apologies for that.

I am noting that there was change of payment instruction that was sent through in the middle of the claim payment process (transfer of retirement component changed to In-Fund Preservation), which contributed to the delays as that process normally involves the IT team to do reversals of transactions already done and redo the whole process from stretch following the new instruction.

I can assure you that this claim is in the priority list for our urgent processing, we are monitoring as it progresses through the claim stages, the claim will be settled by no later than the 30th of April 2025.

Anele Moses Tofile Administration Manager (CTNS4) Momentum Corporate (FundsAtWork)

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Parc du Cap 4, Mispel Road, Bellville, 7530

www.momentum.co.za

Momentum Corporate is part of Momentum Metropolitan Limited, a licensed life insurer, authorised financial services provider and registered credit provider (reg no ***), and rated B-BBEE Level 1.

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