Momentum comes to a standstill.

Momentum will not accept proof of bank account unless supp**** by the bank but the bank cannot supply as they would be breaching client confidentiality. Proof of account by email is, without explanation, \not being accepted by the Quality department". I never get the same consultant twice so have to keep repeat my complaints/queries. They say the strict controls are there for clients' protection yet they are actually increasing the risks by forcing me to resend documents and give personal information to yet another consultant. Sensitive documents are sent to a central email address so I have no idea who could be accessing my information"