Momentum claim Re-instruction

I submitted a claim with Momentum on the 03/12/2021 to have a portion of my pension fund withdrawn on their website, all seemed to have gone well until I followed up with them because I am expecting the funds next week which will be the end of the six week turn around time. Now a consultant informs me that no work has been done on my claim because the amount I requested to keep with momentum was less than R150000(which apparently cannot be done although the website does not state this and allowed for my request), now the system defaulted to keeping all my funds as if I requested to not withdraw my funds.

Today the consultant tells me that I will need to send an e-mail through with a new instruction which will void the original claim, meaning that I start the claim process all over again meaning that I need to wait another 4-6 weeks. Then what is the point of my early application because I needed this money in my account by mid January this year(I have kids starting school and debts to settle) then there is no communication to inform me of a problem so that it can be sorted in time. Worst off all, the website does not give this information about a minimum amount or even just decline my claim so that I know that what I'm requesting cannot be done.

This is unacceptable, this is Momentums' problem that is now inconveniencing me and messing with my family's security because Momentum did not communicate. I need that money