Momentum CINPF Poor Customer Service and Administration

This one star 🌟 is just for eligibility to write this review, with the quality of customer service my father has received from Momentum, you deserve zero rating.

He resigned from his work from 30 September 2021 and all his provident fund application documentation was submitted on time through his former employer's HR department, however to this date no payment has been made.

Since from last year he was doing follow ups with Momentum and he was informed that all his documentation are well received and his application is in process for payment.

His two former colleagues who resigned in February 2022 have already received their provident funds paid while Momentum continues giving him promises upon promises and false hopes.

On 28th March 2022 Ncumisa Patso from Momentum promised via email that on the first week of April he will receive the payment, he did a follow-up a week after and he was told that they are currently busy finalizing year end calculations as well as data uploading and they are anticipating to make the payment month end of April, however till today nothing has been done and no communication.

It's clear that someone is either *********** or deliberately didn't perform his/her duties, but Momentum is protecting such employees in the expense of their business reputation.