Momentum

I have been trying to get a paid up policy paid out , sent all the documents required 3 times already and they keep on emailing they need the required documents- when one phones , it tsakes +- 5 min before someone answers and once one has a agent on the phone- give them the information and they tell you to hold on while they investigate- One holds on and after a while the phone cuts off. Extremly frustrating as this has been going on for about 3 weeks.