JF
Johan F

1 reviews | Active since Nov 2017

15 Nov 2019, 17:55

Momentum cant get the basics right

I have various policies and gap covers and medical aid with this company. It costs me thousands a month, yet they keep getting my very easy adress wrong. I have asked the call cwntre and my broker to change the adress, yet they cant get this simple thing right. What if i actually have a problem??? I have lost faith in the s****s of this business and all my policies are with them, will have to start thinking of changing to a comapny that gets the basics right. I have never claimed, but at this stage i am scared of what would happen, since they mess up even the most basic things, but they will never make a mistake when they have to deduct your premiums.... funny how that works....

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply18 Nov 2019, 08:26
Official
Thank you for your feedback, we will contact you to resolve this matter.

Kind regards
Michele Coetsee
Momentum (SA)
Momentum (SA)'s reply18 Nov 2019, 12:51
Official
I refer to our telephone conversation and would like to apologise for the frustration this matter has caused you. Your next communication should reflect the correct address.

Kind regards
Michele Coetsee