Momentum can't even change a debit order - would you trust them with your money?

I have been trying since 19/9/22 to change a debit order with Momentum Wealth. I submitted the required paperwork on 26/9/22 (why is this not an online process, Momentum? It is 2022, after all). The delay came about due to the fact that it had to be signed by my financial adviser for a simple change of banking details :-o

The debit order has still not been changed and despite follow-up emails, again went off the wrong account yesterday.

When I phoned Momentum head office today to ask to speak to a breathing human being, I was told by the (genuinely) helpful person I got through to that the erpson concerned would call me this afternoon. Sorry, Momentum, that boat has sailed. My investment may be a drop in the ocean to you but it is important to me and I'll not be leaving it in your hands any longer.