Momentum Call centre service levels are not what it use to be

I originally took my life policy with Odyssey life who offered great service and unfortunately they were bought by momentum. I called Momentum on Monday to ask just for a email address to be changed. Their lines kept cutting me off and I wasted lots of airtime. I logged a complaint on their website with the a clearly noted request to be called back. They just emailed me and today on the 07/11/2019 I was not yet called.

Secondly I asked to be transferred to the IT help desk today to be helped to figure out why I cant log into the self service portal and held on for 19 minutes and 56 seconds and eventually dropped the line. Taking time out of my day to call you guys.

I cancelled my funeral plan with Momentum about a year ago due to poor service and took another plan elsewhere costing me more but at least knowing that I will get better service.

Whats going on with you guys at momentum. Service is pathetic. I don't like complaining on HP but I now had it. You guys should be less concerned about growing your business and get back the basics and deliver service. '

Dont join Momentum...... They are now to big a business and dont care anymore.