ND
Ntombizanele D
1 reviews | Active since May 2023
13 Nov 2024, 16:34
Momentum Call Center
Momentum SA you say your operating hours are 08:00-16:30 but after 15:30 your call center agents are unreachable while even before 15:30 you hold for more than 30 minutes. I dont event want to mentions their voicemail service, asking us to leave a VM for a call back which you never return!
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Replies (2)
Momentum (SA)'s replyOfficial
14 Nov 2024, 08:49Ntombizanele
Thank you for your posting, but we will require your identity number or the policy number in your name as we need to know to which business unit we must refer your HelloPeter - posting. There are various business units within the company, and to address the issue in terms of YOUR specific policy, I need to know what type of policy you have.
Please provide this information and we will ensure that the relevant business area is notified.
Regards
EdB
Thank you for your posting, but we will require your identity number or the policy number in your name as we need to know to which business unit we must refer your HelloPeter - posting. There are various business units within the company, and to address the issue in terms of YOUR specific policy, I need to know what type of policy you have.
Please provide this information and we will ensure that the relevant business area is notified.
Regards
EdB
Momentum (SA)'s reply14 Nov 2024, 08:49
Official
Ntombizanele
Thank you for your posting, but we will require your identity number or the policy number in your name as we need to know to which business unit we must refer your HelloPeter - posting. There are various business units within the company, and to address the issue in terms of YOUR specific policy, I need to know what type of policy you have.
Please provide this information and we will ensure that the relevant business area is notified.
Regards
EdB
Thank you for your posting, but we will require your identity number or the policy number in your name as we need to know to which business unit we must refer your HelloPeter - posting. There are various business units within the company, and to address the issue in terms of YOUR specific policy, I need to know what type of policy you have.
Please provide this information and we will ensure that the relevant business area is notified.
Regards
EdB
Momentum (SA)'s replyOfficial
14 Nov 2024, 15:57Ntombizanele
I note your posting.
HelloPeter receives the notification of your complaint, and then we escalate the matter to the relevant business area. The relevant business area still has to attend to the notification that is sent to them, via the HelloPeter posting.
I have therefore again referred the matter to the relevant fund manager, on your behalf, confirming that your complaint was posted.
KInd regards
EdB
I note your posting.
HelloPeter receives the notification of your complaint, and then we escalate the matter to the relevant business area. The relevant business area still has to attend to the notification that is sent to them, via the HelloPeter posting.
I have therefore again referred the matter to the relevant fund manager, on your behalf, confirming that your complaint was posted.
KInd regards
EdB
Momentum (SA)'s reply14 Nov 2024, 15:57
Official
Ntombizanele
I note your posting.
HelloPeter receives the notification of your complaint, and then we escalate the matter to the relevant business area. The relevant business area still has to attend to the notification that is sent to them, via the HelloPeter posting.
I have therefore again referred the matter to the relevant fund manager, on your behalf, confirming that your complaint was posted.
KInd regards
EdB
I note your posting.
HelloPeter receives the notification of your complaint, and then we escalate the matter to the relevant business area. The relevant business area still has to attend to the notification that is sent to them, via the HelloPeter posting.
I have therefore again referred the matter to the relevant fund manager, on your behalf, confirming that your complaint was posted.
KInd regards
EdB