AC
Andy C
1 reviews | Active since Aug 2020
12 Mar 2024, 08:21
Momentum Breaching personal security
I am fed up of being asked endless security questions when the calls are recorded and I don't know if I am really speaking to their call center! Its simply obsolete their interface. If I speak to Allan Gray its voice recognition. Get with the time!
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Momentum (SA)'s replyOfficial
12 Mar 2024, 08:35Good day Andy
Thank you for your feedback.
In terms of the Protection of Personal information Act, we do need to make sure that we are speaking to the policyholder before providing any information.
We also take note of your comments regarding voice recognition and will bring this to the attention of our management teams.
Kind regards
NH
Thank you for your feedback.
In terms of the Protection of Personal information Act, we do need to make sure that we are speaking to the policyholder before providing any information.
We also take note of your comments regarding voice recognition and will bring this to the attention of our management teams.
Kind regards
NH
Momentum (SA)'s reply12 Mar 2024, 08:35
Official
Good day Andy
Thank you for your feedback.
In terms of the Protection of Personal information Act, we do need to make sure that we are speaking to the policyholder before providing any information.
We also take note of your comments regarding voice recognition and will bring this to the attention of our management teams.
Kind regards
NH
Thank you for your feedback.
In terms of the Protection of Personal information Act, we do need to make sure that we are speaking to the policyholder before providing any information.
We also take note of your comments regarding voice recognition and will bring this to the attention of our management teams.
Kind regards
NH