Momentum benefit changes are unfair and makes it impossible for loyal clients to retain their current levels

If I could give a zero star rating, I would! I have so many complaints at the moment, Momentum is really letting down their long term loyal clients BIG TIME on client service across the board. I regret having much of my financial portfolio with Momentum - working really hard to achieve the highest level. Now they are changing the whole system at the end of the year, I have to go through a ton of effort and am asked to spend money to do assessments which won’t get my to the highest tier for next year anyway (which is where I am at the moment). After spending a lot of time trying to figure out all the changes on my own (because my broker is just not making any effort to get back to me and explain the details), I realised that there is no way I can achieve the same level as before after the changes are implemented. Really clever way of taking your clients’ hard-earned benefits away from them Momentum, really clever! If I’m going to have to go through all this additional effort to try and make sense of the new system, which does NOT make things easier for clients, it makes it way more difficult, I might as well take my business to another provider altogether!!!