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gapnaldo.docterluv gapnaldo.docterluv

1 reviews | Active since Nov 2016

20 Jul 2020, 11:22

MOMENTUM BAD SERVICE , WHEN YOU PAY TOO LONG!!!

I had a Funeral policy with Momentum gfor almost 5 Year i have been paying an amount of R330 FOR A FUNERAL COVER of only R20 000 for myself , Mom and Dad Recently they have cancelled my policy because i missed a payment during lockdown , i ahve asked if i can pay the arreas amount in full , they told me i have to restart the policy from start and wait another 6 months to be covered . I have been with them since 2016 , i had a cash back of premiums to be paid back soon with my 5 years with them , however they didnt want to hear anything , i mean i have paid this policy for almost 5 years , looks like the moment you close to enjoying a benefit they either start not to deduct so your policy can lapse or they just allow it to lapse without taking anything into consideration. Im so DISAPPOINTED with this , now i had to take other funeral cover out at my bank , where i pay the same amount of money for R50 000 COVER for me and my parents plus my wife for R100 000 for just a R100 more. So bad was Momentum with the MYRIAD policy i had

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply20 Jul 2020, 11:32
Official
Thank you for informing us of your concerns. The matter will be escalated to management for feedback and assistance.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply20 Jul 2020, 14:18
Official
You were initially introduced to the policy reinstatement process on 28/08/2019, wherein they were informed that a reinstatement form would be required in order to reinstate the contract. The reinstatement instruction requested a change of banking details to the Capitec account ending in …0485, the reinstatement was requested without payment of policy arrears (the full arrears were written off as this was a first lapse)

The policy lapsed for a second time effective 01/01/2020 (January and February premiums returned unpaid) and the same reinstatement process was followed, a fully completed reinstatement was requested and in order to exercise the arrear premium write off option again you were required to pay in a single premium.

The third lapse of the policy occurred effective 01/05/2020 (May and June premiums returned unpaid), you contacted Momentum to enquire on any arrears. The service specialist confirmed the policy reinstatement requirements but also confirmed a reminder that the 6 month waiting period for death by natural causes would start all over again. (The same clause is stated on the policy contract  – see  page 10 of 10 excerpt provided below)
 
  • On all 3 lapse occurrences, the policy premiums unpaid reasons were: not provided for.

Kind regards
Michele Coetsee