FL
Frans L
1 reviews | Active since Sept 2018
31 Mar 2021, 08:58
Momentum bad service
I would not advise anyone to take up anything with Momentum. We have been going back and forth with our claim for months where there are 4 beneficiaries but only was paid up. I take it upon myself to follow up every other day and it is frustrating. There is no form of communication coming from Momentum, all we get is that the assessor can only be contacted via email. We cannot always call to seek answers of our own money.
I have a product with Momentum, and after this bad service I am already looking for a something else because I do not want anyone to go through what I am going through.
Helpful (0)
Replies (1)0
Replies (1)Momentum (SA)'s replyOfficial
31 Mar 2021, 09:12Dear Mr. Lehari,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. I have referred your posting to our death claims department and requested that they investigate the matter and assist in resolving it.
Our death claims department will provide you with feedback during the course of the day.
Regards,
Nicolette.
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. I have referred your posting to our death claims department and requested that they investigate the matter and assist in resolving it.
Our death claims department will provide you with feedback during the course of the day.
Regards,
Nicolette.
Momentum (SA)'s reply31 Mar 2021, 09:12
Official
Dear Mr. Lehari,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. I have referred your posting to our death claims department and requested that they investigate the matter and assist in resolving it.
Our death claims department will provide you with feedback during the course of the day.
Regards,
Nicolette.
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. I have referred your posting to our death claims department and requested that they investigate the matter and assist in resolving it.
Our death claims department will provide you with feedback during the course of the day.
Regards,
Nicolette.
