SK
Shazeaa K
1 reviews | Active since Feb 2016
02 Feb 2022, 11:05
Momentum are ******* - Customer service is APPALLING
Momentum Multiply are *******. They charged me triple the monthly amount this month. Before it used to be R268, now it's R278 per month. Plus, they charge an extra R556 (R278 x 2) in the same month. When I try to contact them, they say I must email them and then when I email them they tell me I must contact them. Seriously, they are easy to take the money but no customer service and help!!!
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
02 Feb 2022, 11:09Shazeaa
We are sorry to hear about your frustration.
The matter has been escalated to the relevant Service Area and they will be in contact with you soon.
Kind regards
EdB
We are sorry to hear about your frustration.
The matter has been escalated to the relevant Service Area and they will be in contact with you soon.
Kind regards
EdB
Momentum (SA)'s reply02 Feb 2022, 11:09
Official
Shazeaa
We are sorry to hear about your frustration.
The matter has been escalated to the relevant Service Area and they will be in contact with you soon.
Kind regards
EdB
We are sorry to hear about your frustration.
The matter has been escalated to the relevant Service Area and they will be in contact with you soon.
Kind regards
EdB
SK
Shazeaa K's updateReviewer Update
02 Feb 2022, 11:23I hope so!!
SK
Shazeaa K's update02 Feb 2022, 11:23
Reviewer Update
I hope so!!
Momentum (SA)'s replyOfficial
02 Feb 2022, 12:48Shazeaa
Could you please provide us with your identity number?
Thank you
EdB
Could you please provide us with your identity number?
Thank you
EdB
Momentum (SA)'s reply02 Feb 2022, 12:48
Official
Shazeaa
Could you please provide us with your identity number?
Thank you
EdB
Could you please provide us with your identity number?
Thank you
EdB
SK
Shazeaa K's updateReviewer Update
03 Feb 2022, 15:51I will not provide my ID number here. As per your agents, Momentum opened a second account under my name and triple charged my account. If I did not check, I would never know and you would easily *****!
SK
Shazeaa K's update03 Feb 2022, 15:51
Reviewer Update
I will not provide my ID number here. As per your agents, Momentum opened a second account under my name and triple charged my account. If I did not check, I would never know and you would easily *****!
Momentum (SA)'s replyOfficial
04 Feb 2022, 08:05Shazeaa
We are merely trying to assist you, and either a policy number or alternatively an identity number will assist us in tracing your correct contract number.
All complaints on HelloPeter are important to us and a manager will therefore contact you telephonically.
Regards
EdB
We are merely trying to assist you, and either a policy number or alternatively an identity number will assist us in tracing your correct contract number.
All complaints on HelloPeter are important to us and a manager will therefore contact you telephonically.
Regards
EdB
Momentum (SA)'s reply04 Feb 2022, 08:05
Official
Shazeaa
We are merely trying to assist you, and either a policy number or alternatively an identity number will assist us in tracing your correct contract number.
All complaints on HelloPeter are important to us and a manager will therefore contact you telephonically.
Regards
EdB
We are merely trying to assist you, and either a policy number or alternatively an identity number will assist us in tracing your correct contract number.
All complaints on HelloPeter are important to us and a manager will therefore contact you telephonically.
Regards
EdB