1 reviews | Active since Dec 2013
Momentum annuity a disaster
I am deeply disappointed with Momentum Annuities. If you consider taking out an annuity with Momenttm, please reconsider. Momentum was wonderful while everybody was living. However, the moment someone dies, it feels like talking with yourself. We are still grieving and now have to cope with zero communication from Momentum. Since the main member had cancer, we were able to prepare. This included communication with Momentum. Momentum also rep**** promptly and assured us that everything will be sorted out within a month after death - if all papers are received. All the papers were sent but we are not sure whether are in order as us or further documents are needed. Several attempts (by different family members) received zero reply. This includes calling as well as emailing. Dear Momentum: Please acknowledge receipt of documents and whether everything is in order
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
ND
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
ND
Thank you for your reply. Your actions confirm what was written in the review. Although the reply states that someone will contact me shortly, I am still waiting for someone to contact me. If you cannot reach me by phone, please email me.
Thank you for your reply. Your actions confirm what was written in the review. Although the reply states that someone will contact me shortly, I am still waiting for someone to contact me. If you cannot reach me by phone, please email me.
Our Annuities team provided feedback that they did try and contact you, but the number provided is that of your husband. Your husband requested that the annuities agent dispatch an email to you, which will be sent as requested.
Regards,
ND.
Our Annuities team provided feedback that they did try and contact you, but the number provided is that of your husband. Your husband requested that the annuities agent dispatch an email to you, which will be sent as requested.
Regards,
ND.